General

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend services/promotions without notice. We will not be liable if for any reason the website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of the website.

Our Contract

Once you have placed an order with Sultan Delights Shop, you will receive e-mail confirmation with the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when the goods are dispatched and you receive the e-mail confirmation of dispatch. The acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which have not been confirmed in the dispatch confirmation e-mail to have been dispatched do not form part of that contract. You are seeking to enter a contract with Sultan Delights Shop Ltd when you place an order.

Access and database/prohibitions

All rights, including copyright, in the website are owned or licensed to Sultan Delights. Any use of the site or its contents, including copyright or storage in whole or part, other than for personal use, is strictly prohibited without prior permissions from Sultan Delights Shop Ltd.

sultandelights.co.uk grants you a limited license to access and make personal use of this website, but not to download (other than caching) or modify it, or any portion of it, except with express written consent of sultandelights.co.uk. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We do not take responsibility for any links to sultandelights.co.uk via search engines containing expired promotions. Please see Promotions for more information.

Delivery

Once your order has been confirmed and dispatched, the dispatched confirmation e-mail will indicate which courier is used to deliver your goods. All order confirmations are agreed to be delivered with the chosen courier by sultandelights.co.uk. All procedures or policies are followed as detailed on www.royalmail.com
Please see the Delivery Options for more information.

sultandelights.co.uk has the right to dispatch your parcels with any other courier should there be any strike actions with Royal Mail.

Custom Charges

When ordering goods from sultandelights.co.uk for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destinations. Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Custom policies vary from country to country, so we do advise you to check with the local customs office. International parcels or international customers dispatching goods internationally should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Gift Boxes

All orders will be dispatched with a gift box. sultandelights.co.uk has the right to package orders as we see fit regardless of the packaging options due to the nature of the product.
Returns

Please review our returns policy which applies to products purchased from sultandelights.co.uk.

Methods of Payment

You are able to pay for your goods using all major credit and debit cards including MasterCard, Visa, Switch, Solo and American Express. Secure servers offer Sultan Delights Shop customers the highest level of security when entering credit card details over the internet. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. All credit/debit card purchases are subject to the normal validation checks adopted by the card issuer. Any refusal by the issuer of any payment card to authorize the payment to us, for any reason, will not render Sultan Delights Shop liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Pricing and Availability

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the website. The total cost of the order is the price of the products ordered plus postage and packing charges where applicable. Whilst every effort has been made to display the colours of our products as accurately as possible on our website, the actual colours you see will depend on your own monitor. We cannot guarantee that the colour displayed on your monitor will accurately reflect the colour of the product on delivery. Sultan Delights Shop takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice. All goods offered on the Sultan Delights Shop website are subject to availability. If an item you have ordered is out of stock before your order is accepted, we will notify you by email as soon as possible.

Product Information

Sultan Delights Shop takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice.

Privacy Statement

Sultan Delights Shop is committed to maintaining your privacy and have produced a privacy policy statement which is given below. Any changes to this policy statement will be immediately updated on our website.

What information do we ask for?

Typically we will ask for your name, telephone number, home address and email address when orders are placed as well as competitions or other promotional activity used in our website. For payment purposes we will require postal addresses and payment method details. As a wish to constantly improve our website we may ask you about usage on our website.

What will this information be used for?

Some of this information will be used to process orders and to keep you updated with changes in operation of the website.